Who we are

The Birches Therapy is a private children’s therapy service based in Weeley Heath, Essex, providing one-to-one therapy sessions for children, teens, and young people. We are committed to protecting the privacy of all website users, clients, and purchasers of our digital products.

What Information We Collect

We may collect and store the following personal information when you contact us through our website, book sessions, or purchase resources:

• Full name (of parent/guardian and/or child)
• Email address
• Phone number
• Child’s age (when relevant)
• Session or purchase history
• Any personal information voluntarily shared via email or contact forms

For digital products, we may also collect:

• Billing and delivery address
• Payment method details (handled securely via third-party providers such as Stripe or PayPal)

We do not store full payment details on our site.

How We Use Your Information

Your information may be used to:

• Respond to therapy enquiries or booking requests
• Communicate about session scheduling or relevant therapy information
• Deliver digital products you purchase
• Send email updates or occasional promotional material (with your consent)
• Improve our services and website user experience

Storing and Protecting Your Information

We store all data securely and take appropriate steps to prevent unauthorised access. Digital information is password-protected and stored on secure servers. Any paper records (if used) are kept in locked storage.

We retain your data only for as long as necessary for therapeutic or legal purposes.

Sharing Your Information

We do not share your personal information with any third parties for marketing purposes.
Information may only be shared:

• With your explicit written consent
• When required by law (e.g. safeguarding concerns or court orders)
• To process a payment securely through a trusted provider

Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and gather basic data such as website usage, browser type, or time spent on pages.

You can disable cookies in your browser settings at any time.

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Request access to the data we hold about you
• Ask us to correct or update information
• Request erasure of your personal data (where appropriate)
• Withdraw consent for marketing at any time

To exercise these rights, please email: [email protected]

Digital Products (Recordings and Resources)

Although we do not currently sell digital products, we may do so in the future. When digital resources such as audio recordings or printable downloads are made available:

• Downloads will be for personal use only
• Resale or distribution of digital content is not permitted
• All digital products will be subject to copyright held by The Birches Therapy

By purchasing, you agree to use these materials responsibly and not to share them publicly or commercially.

Contact Us

Visitor comments may be checked through an automated spam detection service.

If you have questions about this policy or how we handle your data, please contact:

Chloe Farmer
Email: [email protected]
Phone: 07542 369659
The Birches Therapy